The beginning of a lease sets the tone for everything that follows. Unfortunately, many landlords and property managers miss a crucial opportunity to establish trust, clarify expectations, and prevent future misunderstandings.
Most tenants don’t expect a full orientation—but they do want clear communication upfront. And when those early conversations fall short, frustration often builds over time, leading to late-night maintenance calls, payment issues, or even early move-outs.
Here’s what tenants consistently wish landlords would explain on day one—and how addressing these from the start can make your rental relationship smoother and more professional.
1. How (and When) to Report Maintenance Issues
Tenants often delay reporting issues because they’re unsure of the process—or afraid they’ll be blamed.
What they want to know:
- Who to contact for urgent vs. routine repairs
- What qualifies as an emergency
- Expected response times
- How to document an issue (e.g., photos, app, or email)
Establishing a clear system prevents small issues from becoming costly repairs.
2. What’s Actually Considered Tenant Responsibility
Assumptions cause friction. Many tenants don’t realize they’re expected to:
- Replace lightbulbs
- Clean filters (like range hoods or mini-splits)
- Maintain basic cleanliness and yard care (if applicable)
Put it in writing—and walk them through it. Clarity on both sides keeps everyone aligned.
3. Where the Shutoff Valves and Breaker Panel Are
In the event of a leak or electrical issue, minutes matter. Every tenant should know:
- Where the main water shutoff is located
- How to cut power using the breaker panel
- Who to call immediately afterward
Even if you walk them through it during the initial tour, leave behind a laminated cheat sheet or simple guide.
RentalRiff’s local property pros often provide move-in orientation services to ensure new tenants feel confident and informed from day one.
4. How to Operate Unfamiliar Appliances or Systems
Not all tenants have used:
- Gas stoves
- Radiators
- Mini-split HVAC units
- Smart thermostats
A quick demo (or printed instructions) prevents frustrated calls later. It also reduces the chance of improper use or damage.
5. The Rules That Actually Matter
Long leases can be overwhelming. Tenants often skim or miss important details, such as:
- Noise expectations
- Guest policies
- Parking procedures
- Pet rules
Summarizing these in a welcome packet or during a brief walkthrough reinforces the rules without relying on fine print.
6. How Rent Payments Work (and What Happens If They're Late)
Money is a sensitive topic—and many tenants are embarrassed to ask about grace periods or late fees.
Be direct and friendly when explaining:
- Accepted payment methods
- Due dates and grace periods
- What happens if payment is late
- How to communicate in case of a short-term issue
Clear policies reduce tension and promote proactive communication.
7. How to Get in Touch—And When You’re Available
Tenants value responsiveness, but they also want to respect your time. Let them know:
- Your preferred communication method (text, app, email, etc.)
- Your typical response window
- How to reach someone in an emergency
Setting these boundaries from the start saves everyone frustration.
8. What Condition the Property Should Be in When They Leave
Nobody wants a cleaning dispute at move-out. Make expectations known from day one:
- What “clean” means in your lease
- How to handle minor damage
- Whether professional carpet or window cleaning is required
Providing a sample move-out checklist now gives tenants a long runway to meet expectations later.
9. How You Handle Preventative Maintenance
Let tenants know that regular maintenance is a part of their lease—not a surprise.
- Will you schedule seasonal inspections?
- How much notice will they get?
- Are there routine checks for filters, gutters, or smoke detectors?
Framing this as a service (not a check-up) helps build trust.
10. What Makes a Great Tenant in Your Eyes
Many renters want to be good tenants—they just aren’t sure how to go above and beyond.
Tell them:
- You appreciate early communication
- You value cleanliness and respectful use of the space
- You're open to feedback if something’s unclear
Setting a collaborative tone encourages tenants to take more ownership and pride in the property.
RentalRiff property specialists understand that tenant education isn't just a courtesy—it's a core part of preventative maintenance and long-term success.
It’s Not About Policies—It’s About Partnership
Most landlord-tenant tension stems from misaligned expectations. When you take time to explain what matters upfront, tenants feel respected, informed, and empowered to do their part.
Think of move-in as the foundation for a professional relationship—not just a key handoff.
At the end of the day, rental success isn’t just about the property—it’s about people. And the more clearly you communicate on day one, the fewer issues you'll face on day 100.